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The Pawshake Guarantee

At Pawshake, our goal is to provide the very best pet care experience. The Pawshake Guarantee is our commitment to support you on the rare occasion when something goes wrong during a booking.

The Pawshake Guarantee is included with every Pawshake booking and is our way of protecting you and your pet. Read below for details of our guarantee.

Peace of Mind Guarantee

In the unlikely event that your pet falls ill or is injured during a booking, Pawshake will cover veterinary costs.
Click here for the details.

Happiness Guarantee

If you or your pet are not happy with your booking, we will work with you and do our best to make it right.

Booking Guarantee

In the rare event that the pet sitter you booked becomes unavailable, we will help you find a replacement sitter on Pawshake. If the new sitter is more expensive, we will cover the price difference.

You are important to us

Unsure of something or have any concerns? Our in-house customer support team is here for you.

In 7 different languages, any time of the day.

Our customer support team can support you in English, French, Italian, Dutch, German, Norwegian and Finnish.

Contact us here.

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